Dashboard
CSWN Admin ·
Active Providers
in network
Unsigned Notes
across all providers
Open Claims
pending payment
Action Items
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Claims Health
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Attendance
Export CSV
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Billing
💳
Patient Accounting
Enter payments, charges, refunds
📄
ERA Processing
Upload or enter remittance
📋
Claims
Submit & track claims
📊
Reports
Revenue, write-offs, aging

Notes Review

Monitor progress note completion across all providers.

ProviderClientDateService CodeDiagnosisStatusSigned
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CPS Reports

All NYS OCFS-LDSS-2221A reports across providers.

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Billing

Patient Accounting
Enter Payment
Misc Charge
Refund
Statements
Insurance Claims
Eligibility
Submit Primary
Submit Secondary
CMS-1500
Superbill
Insurance Payments
Enter Payment
ERA
Aging Report
Reports
Revenue
Write-Off
Note Count
Prior Auths
Patient Accounting
Pay Periods
Reconciliation
Provider Inquiries

ERA Processing

Electronic Remittance Advice — record and reconcile insurance payments.

DatePayerCheck #Total PaymentLine ItemsMethodStatus
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ERA Posting

Post insurance remittances to DOS records.

StatusPayerERA RefAmountReceivedPosted
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Billing Oversight: Claims flagged "Ready for Review" by providers appear here. Verify CPT codes, diagnosis, and payer before submitting. ERA remittances are matched automatically — manual ERA posting is available in ERA Management below.

Billing Oversight

Unpaid
not yet paid or denied
Denied
need appeal or write-off
Pending
submitted, awaiting payment
Ready for Review
flagged by providers
Denial Dashboard
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DOSProviderClientPayerCPTBilledStatusSubmitted
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Pending Claims

Auto-generated draft claims from signed notes — review only. Submission is disabled in this phase.

DOSProviderClientCPTDiagnosisPayerFeeStatus
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Denial Management

Track payer denials, appeal deadlines, and resolution rates.

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Aging AR

Accounts receivable by age bucket.

Denial Tracking

Denied claims, appeal deadlines, and resolution tracking.

CPT Codes

Billable code catalog (prescriber / add-on / telehealth tags). Deactivate to retire a code — codes are never deleted (historical notes and claims reference them).

CodeDescriptionCategoryPrescriberAdd-onTelehealthActive
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Credentialing

Provider payer panel enrollment and credentialing status.

Training Compliance

Annual HIPAA workforce training status by provider.

Session Note Retention (NYS 6-Year)

Notes expiring within 90 days. Minors: retention is the later of 6 years from signing or client's 21st birthday.

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ClaimMD Enrollments

Export CSV
ProviderPayerPayer IDStatusSubmittedApprovedActions

Reports

Financial and clinical reporting for CSWN.

Pay Periods

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Providers

ProviderCredentialsEmailRoleOverheadNPICAQH IDGoogle VoiceStatusActions
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Access Reviews
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Clients

ClientProviderIntakeInsuranceStatusReference
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Admin Messaging

Send announcements and messages to providers and clients.

Send Announcement
Recent Announcements
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Secure Message Oversight
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Prior Authorizations

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Internal Referrals

Provider-to-provider referrals — accept or decline on behalf of the receiving provider.

ClientReferringReceivingTypeStatusActions
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Screening Queue

New client screening submissions — mark complete or initiate provider match.

ClientConcernsStatusInternSubmittedActions
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Intake Tracker

All screenings and intake progress — mirrors the intake spreadsheet.

New
In Progress
Complete
MIA
Total Active
Client Phone Screener Provider Init. Call Screen ✓ 2nd Call Chart Paperwork Ins. Ins. ✓ Photo ID Pwk ✓ Intake ✓ Outcome Days Actions
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Overdue Notes

Unsigned session notes older than 7 days, grouped by provider.

By Provider
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Pending ROIs

Release of Information records awaiting provider signature. Mark as satisfied once the signed document is received.

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Resources

Manage provider resources, forms, and documents.

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Intake Forms

Manage client intake forms by status.

Intake Forms
ClientForm NameProvider StatusDays PendingActions
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Client Balances: Balances aged over 90 days are flagged in red. Contact gabrielf@commonsensemh.com for billing disputes. Balances are updated nightly from ledger transactions.

Client Balances

Outstanding client balances across all providers.

Outstanding Balances
ClientProviderBalanceLast EntryActions
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Provider Payments

Connected payment processors for each provider.

Connected Processors
ProviderProcessorMerchantConnectedStatus
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Square Settings

Connect the practice Square account once. All client and in-person payments flow through this single account.

Practice Square Account
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Payments

All Square payments received by the practice. Unmatched payments need a client assigned for the balance to update.

Unmatched Payments
ReceivedAmountMethodSquare IDAction
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Record Manual Payment
All Payments
DateClientAmountStatusMethodAction
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Insurance Directory

Manage payer contacts and provider relations numbers.

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Payer Directory

Insurance payers and their Claim.MD payer IDs. Eligibility routing uses the Claim.MD ID — fill it in for each payer.

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Office Bookings

All room bookings across locations. Admin can cancel any booking.

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Resource Reports

Broken link reports and resource suggestions from providers.

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Breach Alerts

HIPAA §164.308(a)(6) incident tracking

Open Alerts
Critical/High Open
Last 30 Days
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HIPAA Audit Log

Immutable PHI access record — §164.312(b)

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Billing Settings

Configure overdue claim thresholds and notification settings.

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Billing Identity

The group billing identity used on insurance claims (837P / CMS-1500 Box 33). Enter CSWN's billing NPI, tax ID, and address.